Buy with peace of mind. In cases of medical or personal emergency, submit evidence to us (and not the credit card issuer) at least 4 days before the event date using thi If d. In cases of medical or personal emergency, submit evidence to us (and not the credit card issuer) at least 4 days before the event date using approved, your ticket will be canceled and you will receive a full or partial refund immediately (minus 10% processing fee).